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Evidence Guide: MSS403007 - Map an office value stream

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS403007 - Map an office value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Identify a value stream

  1. Identify office deliverables to which the value stream applies.
  2. Identify ultimate customers.
  3. Identify ultimate suppliers.
  4. Identify the office processes that contribute to achieving the deliverables.
  5. Identify stakeholders to participate in the mapping.
  6. Identify sources of information to populate and validate the map.
Identify office deliverables to which the value stream applies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ultimate customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify ultimate suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the office processes that contribute to achieving the deliverables.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify stakeholders to participate in the mapping.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of information to populate and validate the map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map the value stream

  1. Liaise with stakeholders to capture the office-related activities for each step in the value stream.
  2. Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.
  3. Develop a visual representation, in hard copy or using software, of the value stream current state.
Liaise with stakeholders to capture the office-related activities for each step in the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a visual representation, in hard copy or using software, of the value stream current state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the value stream

  1. Examine each step in the value stream to identify the value added for the customer.
  2. Measure and document performance along the value stream.
  3. Identify where value stream improvements can be made.
  4. Select which improvements will deliver the most value to the customer.
Examine each step in the value stream to identify the value added for the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and document performance along the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify where value stream improvements can be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select which improvements will deliver the most value to the customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop improvement plan

  1. Decide the order in which to implement the improvements.
  2. Identify actions and resources needed to make the improvements.
  3. Liaise with management to gain approval and budget for implementation of improvements.
Decide the order in which to implement the improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify actions and resources needed to make the improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with management to gain approval and budget for implementation of improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify a value stream

1.1

Identify office deliverables to which the value stream applies.

1.2

Identify ultimate customers.

1.3

Identify ultimate suppliers.

1.4

Identify the office processes that contribute to achieving the deliverables.

1.5

Identify stakeholders to participate in the mapping.

1.6

Identify sources of information to populate and validate the map.

2

Map the value stream

2.1

Liaise with stakeholders to capture the office-related activities for each step in the value stream.

2.2

Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.

2.3

Develop a visual representation, in hard copy or using software, of the value stream current state.

3

Analyse the value stream

3.1

Examine each step in the value stream to identify the value added for the customer.

3.2

Measure and document performance along the value stream.

3.3

Identify where value stream improvements can be made.

3.4

Select which improvements will deliver the most value to the customer.

4

Develop improvement plan

4.1

Decide the order in which to implement the improvements.

4.2

Identify actions and resources needed to make the improvements.

4.3

Liaise with management to gain approval and budget for implementation of improvements.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify a value stream

1.1

Identify office deliverables to which the value stream applies.

1.2

Identify ultimate customers.

1.3

Identify ultimate suppliers.

1.4

Identify the office processes that contribute to achieving the deliverables.

1.5

Identify stakeholders to participate in the mapping.

1.6

Identify sources of information to populate and validate the map.

2

Map the value stream

2.1

Liaise with stakeholders to capture the office-related activities for each step in the value stream.

2.2

Liaise with stakeholders to document the flow of content information, materials and process information through the value stream.

2.3

Develop a visual representation, in hard copy or using software, of the value stream current state.

3

Analyse the value stream

3.1

Examine each step in the value stream to identify the value added for the customer.

3.2

Measure and document performance along the value stream.

3.3

Identify where value stream improvements can be made.

3.4

Select which improvements will deliver the most value to the customer.

4

Develop improvement plan

4.1

Decide the order in which to implement the improvements.

4.2

Identify actions and resources needed to make the improvements.

4.3

Liaise with management to gain approval and budget for implementation of improvements.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to develop an improvement plan for an office value stream on one (1) or more occasions by:

mapping a value stream

analysing a value stream

identifying improvements and developing an improvement plan.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

value stream mapping techniques and symbols

types of office muda that can be identified through value stream mapping

methods of gathering data against performance variables

value stream analysis techniques

methods of prioritising possible improvements

requirements for gaining approval to implement improvements.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Deliverablesfor a section of or for a whole value stream include one or more of:

planned/intended outcomes from processes that are desired/required by the customer

measurable outcomes from processes that are desired/required by the customer

other quantifiable/observable outcomes from processes that are desired/required by the customer.

Value stream actions may occur at one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Value stream map includes all of:

the actual flow of content information, materials and process information through the value stream

lead time

process time

quantity of work in progress

resources used.

Performance measures relate to customer requirements and include one or more of:

lead time

processing time

percentage complete and accurate

changeover time for equipment and processes

hours office staff can be contacted by customers

hand off processes

distance and frequency of movement.

Value stream improvements include one or more of:

reducing lead time

removing bottlenecks

improving process steps

removing unnecessary steps

reducing muda (waste).

Stakeholders include one or more of:

people with significant knowledge of the flow of work within the value stream

customer perceptions of value of the value stream deliverables.